30-Day Satisfaction Guarantee
We stand behind our products and want you to be completely satisfied with your purchase. If you're not happy with your AI device for any reason, you can return it within 30 days for a full refund.
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30-Day Window
Return any item within 30 days of delivery for a full refund
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Free Return Shipping
We provide prepaid return labels for all eligible returns
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Full Refund
Get your money back including original shipping costs
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Quick Processing
Refunds processed within 5-10 business days of receipt
How to Return Your Item
1
Initiate Return
Contact our customer service team or use our online return portal to start your return request.
- Call +1 555 123 4567
- Email returns@ailifesolutions.com
- Use online return form
2
Get Return Label
We'll email you a prepaid return shipping label and return instructions.
- Print the return label
- Review packing instructions
- Note your return authorization number
3
Pack and Ship
Securely pack your item with all original accessories and ship it back to us.
- Include all original packaging
- Add all accessories and manuals
- Attach the return label
4
Receive Refund
Once we receive and inspect your return, we'll process your refund.
- Inspection within 2 business days
- Refund to original payment method
- Email confirmation sent
Return Conditions
✅ Eligible for Return
- Items in original condition
- All original packaging included
- All accessories and manuals
- Returned within 30 days
- Proof of purchase available
- No physical damage
- Factory reset completed
❌ Not Eligible for Return
- Items damaged by misuse
- Missing original packaging
- Incomplete accessories
- Returned after 30 days
- Custom or personalized items
- Items with water damage
- Hygiene-sensitive products
Special Return Cases
Defective Items
Items that arrive defective or damaged can be returned at any time during the warranty period.
- No time limit during warranty
- Free return shipping
- Replacement or full refund
- Expedited processing
Wrong Item Shipped
If we shipped the wrong item, we'll make it right with free return shipping and expedited replacement.
- Immediate replacement
- Free return and shipping
- Priority processing
- Compensation for inconvenience
Installation Services
If you're not satisfied with our installation service, we'll return to fix any issues at no charge.
- 30-day service guarantee
- Free return visit
- Full service refund if unsatisfied
- Alternative technician available
Bulk Orders
Business customers with bulk orders may have extended return periods and special terms.
- Extended return window
- Partial return options
- Account manager assistance
- Custom return agreements
Refund Information
Refund Timeline
- Credit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Store Credit: Immediate
What's Refunded
- Full purchase price
- Original shipping costs
- Sales tax paid
- Installation fees (if applicable)
Refund Method
- Same method as original payment
- Store credit option available
- Gift card refunds to store credit
- Cash refunds for cash purchases
Partial Refunds
- Items with minor damage
- Missing non-essential accessories
- Items returned after 30 days
- Restocking fee may apply
Exchange Policy
Prefer to exchange your item for a different model or color? We make exchanges easy and convenient.
Same Price Exchange
Exchange for an item of equal value with no additional charges.
- No price difference
- Free exchange shipping
- Same return conditions apply
Upgrade Exchange
Exchange for a higher-priced item by paying the difference.
- Pay only the difference
- Free shipping on upgrade
- Extended return period
Downgrade Exchange
Exchange for a lower-priced item and receive a refund for the difference.
- Refund the difference
- Standard refund timeline
- Same exchange conditions
International Returns
International customers can also return items, though some additional terms apply.
Return Shipping
- Customer pays return shipping
- Use trackable shipping method
- Declare as "returned goods"
- Include all customs documentation
Customs and Duties
- Original duties may not be refundable
- Return duties customer responsibility
- Customs delays may occur
- Contact us for assistance
Refund Processing
- Refund in original currency
- Exchange rate at time of refund
- Bank fees may apply
- Extended processing time
Return FAQ
Can I return an item without the original packaging?
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We prefer items to be returned in original packaging, but we may accept returns without it. A restocking fee may apply, and the refund amount may be reduced.
What if I lost my receipt or order confirmation?
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We can look up your order using your email address, phone number, or the device serial number. Contact customer service for assistance.
Can I return a gift?
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Yes, gifts can be returned for store credit or exchanged for a different item. The original purchaser can also process the return for a refund.
How long does it take to process a return?
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Once we receive your return, we inspect it within 2 business days and process the refund within 5-10 business days depending on your payment method.
Can I return an item purchased on sale?
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Yes, sale items can be returned under the same conditions as regular-priced items. You'll receive a refund for the amount you actually paid.